Notice
This policy, together with our Terms and
Conditions sets out the basis on which any personally identifiable information
and data (“Personal Data”) we collect from you, or that you provide to us, will
be processed by us. This policy apples to our websites, applications, tools,
promotions, email communications, log-in accounts and other services operated
by us.
By using our services, you are deemed to
consent to our use of your Personal Data in accordance with this policy.
It is our policy to post any changes we make
to our privacy policy on this page, which we recommend that you visit on a
regular basis to check for any changes.
Your Privacy
At Muslimfriendly Tour Sdn Bhd (herein after
to be referred to as Muslimfriendly Tour), we are dedicated to protecting your
privacy and safeguarding your personal, business, and travel information. In
fact, we make it our highest priority and it remains to be one of our main
commitments to you. We understand that your choice in providing information to
us, and we would like to highlight that we use vigorous safeguards and adhere
to strict privacy principles to ensure your personal information is protected.
We invite you to read through this privacy
policy to learn more about how information from users from our website and
services are used to protect your privacy, about the types of information
collected and how it will be used and about the steps we have taken to ensure
your personal information is handled appropriately.
Personal Data Protection
Act
The Personal Data Protection Act is an act
enacted by the Malaysian Government to protect individual’s personal data in
commercial transactions. The PDPA defines personal data as any identified or
identifiable from that information or other information in possession of the
individual. This includes names, address, IC Number, passport number, email
address and other contact details.
According to the PDPA, sensitive personal
data consists of information as to the physical or mental health or condition
of individual, political opinions, religious beliefs or other beliefs of a
similar nature, the commission or alleged commission of any offence or any
other personal data as determined by the Minister by order published in the
Gazette.
Commercial transactions mean any transaction
of a commercial nature, regardless of whether it is contractual. This includes
the collection of personal data of potential customers. Processing personal
data is the act of collecting, recording, holding or storing personal data and
carrying out any operation or set of operations on the personal data. The PDPA
gives you certain rights in relation to your personal data which include,
- To access your
personal data and to correct this information to make sure that the
personal data is accurate, complete, not misleading and up-to-date,
- To withdraw your consent for disclosing of your personal data for marketing purposes or any other purposes than for the fulfilment of the service you have subscribed for. If you give consent to Muslimfriendly Tour for marketing purposes, Muslimfriendly Tour may send marketing materials to you via various channels (e.g. email, letters and phone calls etc.). Even with no consent, Muslimfriendly Tour may still use your personal data for purposes of providing the products or services that you have signed up for or fulfilling any other contractual obligations, and for legal or regulatory purposes.
What Type Of Information
Do We Collect?
We collect information provided by you, such
as name, email address or password details where you sign-up or contact us to
receive or make use of any of our services, for example, where you create a
registered account with us. Where you make a booking with Muslimfriendly Tour,
you may be asked to provide additional information such as your address,
passport number, and credit card or debit card details.
We also collect information provided to us
when you connect to our services from third party applications, social networking
sites or other websites.
Use Of Information
We will use the information provided by
yourself to :
- Verify your
authorization to access certain features of our services,
- To enable you to
access and use the services you have selected,
- To optimize Muslimfriendly
Tour services and personalize your visits to our website by remembering
location, language as well as previous engagements,
- For system
administration purposes,
- To analyse user
behaviour and trends in order to improve and understand how people use our
services,
- Where you have
requested that we do so or to respond to communications you have sent us,
- Where it is
necessary to notify you about changes or updates to our services,
- To send booking
confirmations and alerts, notifications or newsletters you have subscribed
to, including to your mobile device and private number.
As noted above, you may be asked to provide
credit card or other payment information to us or the relevant booking partner
when you are making a booking.
Disclosure Of Your
Information
We will never sell your Personal Data to
third parties, though we may on occasion share or provide your Personal Data to
third parties in accordance with this policy or where we are required to do so
by law.
We may also disclose your Personal Data if
necessary to prevent, detect or prosecute illegal or suspected illegal
activities or to prevent other damage or in response to a legal action or to
enforce our rights and claims.
We may share your information with affiliate
companies within the Muslimfriendly Tour corporate group for use in accordance
with this policy and the purposes set out above. Where you are making a booking
using our services, we may transfer any Personal Data you provide to us as part
of that process to the ultimate travel provider with which you are booking.
Such travel providers will use your Personal Data in accordance with their own
terms and conditions and privacy policy, a link to which will be provided to
you during the booking process.
We may share your information with select
third parties to process your information on our behalf or where necessary in
order to deliver the service you have requested. For example, we may disclose
your email address to trusted third party companies along with other data
collected by us to help identify trends and to tailor our services and any
communications we send to you.
Where we run a promotion in conjunction with
a third party we may occasionally agree to share the email addresses of
participants with the partner running the competition. Where this is the case,
it will be clearly stated in the terms of the promotion and you will be asked
whether you consent to the use of your data in that way at the point of entry.
We have no responsibility for subsequent use or distribution of email addresses
by our partners.
Where we direct you to websites of third
party travel providers for you to make bookings, we may use your Personal Data
to auto-fill selected details within the third party companies website in order
to make the booking process easier and more efficient for you.
In addition, we may also disclose your
Personal Data where necessary in order to enforce our Terms and Conditions or
other agreements. We may also share anonymous aggregated usage information with
others.
Data Storage
All Personal Data you provide to us is stored
on secure servers. Regardless of location, we ensure that adequate technical
and organisational measures are in place to protect the security of your
Personal Data. We limit access to your Personal Data to employees who we
believe have a legitimate need to come into contact with that information in
order to fulfil their role and provide products or services to you.
Unfortunately, the transmission of
information via the internet can never be completely secure. Although we will
do our best to protect your Personal Data, we cannot guarantee the security of
your data transmitted to our websites or other services; any transmission is at
your own risk. Once we have received your Personal Data, we will use strict
procedures and security features to try to prevent unauthorised access.
Cookies And Tracking Tools
We use cookies and tracking tools to collect
aggregated usage and demographic information about our users over time.
Third Party Websites
Please be aware that we are not responsible
for the privacy practices of any third party websites. When you leave or
otherwise cease using our services, we encourage you to read the privacy
statements/policies of each and every third party website that collects
personal data from you.
In order to provide you with a useful social
experience, we may give you the option to export information to third party
applications and websites, including social networking sites such as Facebook
or Twitter. When exporting such information you may be disclosing your
information to the individuals or organisations responsible for operating and
maintaining such third party applications and sites and that your information
may be accessible by others visiting or using those applications or sites. We do
not own or operate the applications or websites that you connect with and you
should review the privacy policies of such websites to make sure you are
comfortable with the ways in which they use the information you share with
them.
Accessing Your Personal Data
In accordance with applicable law, you have
the right to find out what Personal Data we hold about you at any time. Where
you wish to make such a request, please submit it in writing by writing to us
online.
You have the right to ask us not to process
your Personal Data for marketing purposes. You can exercise this right by
checking certain boxes on the forms we use to collect your data or by
contacting us at any time. You can also opt-out of receiving any marketing
emails by informing us.
Where you are a user of our sign-in service,
you can manage some of your information and personal preferences on our
website.
Contacting Us
If you have any questions about this policy,
please contact us our team and we will do our best to get back to you.